Department: Sales and Reservations
Job Status: Full Time
Reports To: CSSC Manager
Work Schedule: 4/10 Mid Shift
Pay: $15-$18 Plus Commission
POSITION SUMMARY
Make and confirm reservations. May direct passengers to designated pick up locations, make reservations, contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, rates, and emergency service.
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Attending to incoming calls and chats
- Customer Service
- Closing Sales
- Directing Calls to appropriate departments/terminals
- Upholding the Maverick brand at all times
- Assist supervisors in effectively filing the Flight Board
- Monitor turndowns of tours for any reason
- Monitor partner affiliates calling in to make reservations and their knowledge of the product/flight process
- Stay up to date with changes made to tour products, procedures and office etiquette
- Constantly be present and ware of call and chat volume
- Complete tasks assigned by Supervisors and Managers as needed
- Participate in chat and call reviews conducted by supervisors or managers
- Complete emails coming in personal and shared email boxes
- Communicate potential interdepartmental and intradepartmental issues with Supervisors or Managers
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Reliability - The trait of being dependable and trustworthy.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Persuasive - Ability to influence others to change position or to adopt a specific point of view.
- Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Education: High School Graduate or General Education Degree (GED) College or University Degree preferred
Experience: Must have a minimum of two (2) years of related experience
Computer Skills: Microsoft Office (Outlook, word, Excel, Access, Power Point)
Certificates & Licenses: N/A
